How does mobile medical support medical services 24 hours a day?

In 1906, the Xiangya Hospital of Central South University was established by Americans in Changsha and has a history of 108 years. The hospital has about 3,500 beds. Last year, it was 2.3 million outpatients and 106,000 inpatients. How to connect medical services to make patients really benefit?

In the process of research and study in foreign medical institutions, we found that they integrated all external communication services into one platform, there are telephone centers, as well as mobile and extension services. Xiangya Hospital has also established a 24-hour medical service center with 17 seats in the center. 17 staff members provide consultation, appointment, telemedicine and even complaints and medication reminders for 24 hours a day.

The service center provides three layers of services: the first is to start the in-hospital services including pre-examination, appointment, followed by cross-hospital handling of complaints, health knowledge missions, and finally individualized medical health check-ups and other convenience services, keeping patients in front of the lineup Service support for the entire visit process after diagnosis. After a period of operation, the satisfaction of the hospital by a third party showed that the satisfaction reached more than 90%.

In-hospital call

Mobile medicine has a place on this central platform. How to apply the most fresh technology in the era of call, SMS, WeChat, Weibo and other mobile devices to the central platform? The hospital has loaded a 24-hour call system.

In this system, patients can choose online experts to consult health knowledge and governance programs. When the appointment is scheduled, the time will be up to the point. After the patient registers, he will be prompted to see where to go. There is no need to wait at the door of the clinic for a long time. A number of humanized services have been opened in the hospital, such as setting up a mobile service station, opening a microblog operation network mailbox, opening an appointment registration platform, and opening a WeChat public platform.

How to fully link patients, families and hospitals and doctors is a key issue that needs to be addressed in mobile medical and telemedicine. Xiangya Hospital is also carrying out such practice. How to deal with the data generated when a patient uses a wearable device at home, and can be approved by a hospital or other authority? If so, the patient can undergo a health rehabilitation under the guidance of a general practitioner. Once the patient has a condition, the data can be approved by a doctor or even an expert, and the patient is treated promptly.

Chronic disease management

Xiangya Hospital's chronic disease management platform has professors, attending physicians and callcenters. Callcenter members have a medical background and may be a nursing school graduate or a health management qualification. When they are unable to provide support, the patient's needs are conveyed to the superior doctor, who then provides professional resources.

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